Terms of Service
This website (www.minihoshi.com) is owned by KJDH Limited and administered from New Zealand. All orders will be processed, packed and shipped from our logistics warehouse in Auckland, New Zealand. If you have any suggestions or comments, or you need to contact us for any reason please feel free to do so:
KJDH LTD
(Trading as Mini Hoshi)
hello@minihsohi.com
Purchase
Thank you for choosing to support a local, New Zealand children's sports equipment brand. When purchasing from our website, there is no minimum order value. To make an order, simply browse our current product offerings and add any items you wish to buy to your shopping cart.
It is important you enter your email address correctly, as this is the primary method of contacting you to acknowledge your order and communicate with you there after.
Pricing
All prices are in New Zealand Dollars ($) and include GST sales tax (15%). All prices are correct at the time of purchase, but we reserve the right to change them at any time.
Product Information
Products that are displayed on this site are available only while in stock.
While we do our upmost to accurately represent all the colours correctly on our website, how you see the colours can depend on your computer screen when you make a purchase. We are unable to guarantee that the colour you see on your monitor will reflect the exact, true colour of the item once received. However, if you are unhappy and wish to return a product, please read our full Returns policy below.
Payment Security
We use Shopify powered by Stripe, a secure company, who record your details for payment. All credit and debit card numbers are encrypted and the details are never stored.
We pride ourselves on creating the highest quality sports equipment, made to last and be treasured through generations. In the rare instance that there is a fault with a product, please get in touch as soon as possible. We are only too happy to help.
Faults
If you have a fault with you item, please contact us as soon as possible. We pride ourselves on quality (defined as the item being fit for the purpose intended) and will endeavour to repair or replace your item as quickly as possible. If you purchased your Mini Hoshi product through a registered retailer, we are more than happy to deal directly with you.
Your return possibilities are: Repair, Replacement, Store Credit or Refund.
To return an item you must:
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- Firstly make contact with us within 24 hours of receiving the item you are unhappy with. If your fault occurs after being used, please get in touch as soon as a fault is noticed.
- Kindly tell us the situation, including images.
Change of mind
We do not offer a refund for change of mind purposes, in this instance we can offer a store credit.
To return an item you must:
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- Please get in touch within 24 hours of receiving your order and supply your invoice number as proof of purchase.
- Returns are to be shipped back to Wilderling (in Queenstown) at the purchasers expense and in original packaging, within 7 days of the date you received it.
- All returns must be in the same condition as it arrived i.e. unworn, and with the original tags and packaging.
Sale Products
We do not accept returns or refunds on sale items, samples or seconds.
All sale/sample/seconds will be clearly identifiable in the product description section of each item. It will be made explicitly clear that the item is a sample/second/sale item and what condition it is in. The retail price will reflect this.
Outside New Zealand
International customers will be responsible for all foreign fees & taxes in their own countries. Please check on your countries official government/customs pages for details. Duties will be payable by you, via email from our delivery company DHL (noreply@dhl.com).
Please note that we do not offer refunds if you refuse to collect a package ordered, due to customs charges.
Order Cancellation
Sometimes an order can be cancelled by our online system, and this may be due to one of the following reasons:
- An item is out of stock or discontinued
- Payment information is incomplete
- Shipping address is incorrect or we do not ship to that area
- A duplicate order was placed
- Customer request of cancellation
- Order is cancelled by us (you will receive a notification about this)
We reserve the right to amend these terms and conditions at any time, without prior notification. We therefore recommend that you review these terms and conditions each time you visit the website.