Returns

30-day change-of-mind returns

If your purchase is not quite right, you can return eligible items within 30 calendar days of delivery for a refund of the returned items' purchase price to your original payment method.

1. Email hello@minihoshi.com with your order or invoice number to arrange the return.
2. Contact us and send your return within 30 calendar days of receiving your order. We will provide the return address and instructions.
3. Items must be unused, unworn and in the same condition as received, with their original tags and packaging.
4. You cover return postage for a change-of-mind return. We do not charge a restocking fee.

Once we receive and inspect the returned items, we will confirm the refund and arrange it to the original payment method. Your bank or payment provider may take additional time to show the credit.

Sale items, samples and seconds

Change-of-mind returns are not available for items clearly marked as sale items, samples or seconds. This does not affect your rights if an item is faulty, not as described or otherwise does not meet the guarantees that apply by law.

Faulty products

If an item has a fault, email hello@minihoshi.com as soon as you notice it, with your order details and a description of the problem. Photos can help us assess the issue. If you bought your Mini Hoshi product through a registered retailer, we are also happy to help directly.

Your rights under the New Zealand Consumer Guarantees Act are separate from our voluntary change-of-mind policy. They are not limited to 30 days and do not require an unused item or its original packaging. Depending on the problem and your legal rights, the remedy may be a repair, replacement or refund. Store credit is optional and does not replace those rights. Contact us before returning a faulty item so we can arrange the appropriate return process and costs.